Privacy policy

Last Updated: April 11, 2026

Introduction

This Privacy Policy describes how LAROSSI LIMITED (doing business as “Caay Shop”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit caayshop.com, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

2. How We Use Your Personal Information

We use your personal information to provide, operate, and improve our Services, including:

  • Processing and fulfilling orders
  • Communicating with you (order updates, support, inquiries)
  • Providing customer service
  • Improving website performance and user experience
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3. Personal Information We Collect

Information You Provide Directly:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment confirmation details
  • Account login details (if applicable)
  • Messages sent through customer support

Information Collected Automatically:
We use cookies and similar technologies to collect usage data, including:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

These technologies help improve website performance and user experience.

4. Sharing of Personal Information

We do not sell or rent your personal data.

We may share your information only with trusted third-party service providers, including:

  • Payment processors (e.g., PayPal)
  • E-commerce platform (Shopify)
  • Shipping and logistics providers such as FedEx, UPS, and DHL

These providers only receive the information necessary to perform their services.

5. Data Security

We take appropriate security measures to protect your personal information. Our website uses SSL encryption and industry-standard safeguards to prevent unauthorized access, disclosure, or misuse of your data.

6. Your Rights and Choices

Depending on your location (including Hong Kong, United States, Canada, United Kingdom, Australia, or New Zealand), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.

8. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@caayshop.com
Phone: +852 92900438

Address: RM 1911A, Unit F, 19/F, Golden Bear Centre
66 Chai Wan Kok Street, Tsuen Wan, Hong Kong